FAQs

Products & Materials

What materials do you use?

Our pieces are made from a mix of concrete, sand, and fiberglass, ensuring durability while maintaining a refined aesthetic. We use pigments to create our marbled and terrazzo finishes.

Are all pieces unique?

Yes, every piece is handcrafted, meaning variations in color, pattern, and texture naturally occur. No two pieces are exactly alike.

Can I customize a piece?

While our Collections and other limited-edition pieces come in predefined designs, we do offer bespoke projects for furniture, surfaces, and architectural elements. Contact us to discuss customization options.

Do colors vary between pieces?

Yes. Due to our handmade process and natural pigments, colors may slightly vary from images shown. Patterns are also scaled proportionally to each object for the best aesthetic balance.

Are your pieces sealed?

Yes, our commercial, kitchen, bathrooms and traffic areas suface  are finished with a water- and oil-repellent protective coating, making them resistant to spills and easy to maintain.

Can your products be used outdoors?

Yes, our pieces can be used in covered outdoor spaces. However, prolonged exposure to extreme weather conditions may cause minimum color changes.

Bespoke Orders -  Payment, Production & Shipping

How can I place an order?

You can purchase directly from our website or contact us for custom pieces, wholesale inquiries, or project collaborations.

What are your payment terms?

For bespoke projects and pieces we require a 50% non-refundable adjudication fee to start production. The remaining 50% + shipping costs must be paid before dispatch.

For our collection pieces we require a 100% non-refundable adjudication fee and shipping costs before dispatch.

Do you offer wholesale?

Yes, we are open to wholesale partnerships. Contact us to discuss pricing and availability.

Do you work with architects and designers?

Yes! We collaborate with architects, designers, and brands to create custom furniture, surfaces, and installations.

Do you make large-scale projects?

Yes, we work on architectural elements such as flooring, coverings, and statement furniture.

Can I request a specific pattern or finish?

We offer a selection of Marble, Terrazzo, and TOSCO Signature patterns, and we can develop custom textures for certain projects. Contact us to discuss options.

What is your lead time?

Production times vary depending on the size and complexity of the project:

• Standard production: 4 to 12 weeks

• Custom samples: Up to 10 days

Where do you ship?

We ship worldwide. Shipping costs depend on the destination and product size.

How much does shipping cost?

Shipping costs vary based on weight and location. We are working to optimize shipping rates and may include an average cost in the final price of some products.

How are the pieces packaged?

Due to the fragile nature of our pieces, we use reinforced packaging to ensure safe delivery.

Can I arrange my own shipping?

Yes, you can arrange your own pickup. However, we are not responsible for any damage that occurs once the piece leaves our studio. If we arrange the shipping, we can also coordinate insurance for added security.

Online Shop

How do I place an order?

You can purchase directly through our online shop. Simply select your piece, add it to your cart, and proceed to checkout.

What payment methods do you accept?

We accept credit/debit cards and PayPal. For larger orders or custom projects, we can provide alternative payment solutions. Send us an email via hello@toscostudio.com

Can I modify or cancel my order?

Since our pieces are handcrafted and often made-to-order, modifications or cancellations are not accepted once production has started. Please contact us as soon as possible if changes are needed.

Where do you ship?

We ship worldwide. Shipping costs and delivery times vary depending on your location. If your location is not included in the list please reach out to us via email so we can give you a quote for delivery hello@toscostudio.com

How much does shipping cost?

Shipping costs depend on the destination and weight of the item. Exact costs will be calculated at checkout.

How long does delivery take?

• In-stock items: Dispatched within 5-7 business days

• Made-to-order pieces: Production time is 4-12 weeks, depending on complexity

• Shipping times: Vary by location, typically 5-10 business days

Will I receive a tracking number?

Yes, once your order is shipped, you will receive a tracking number via email.

Do you accept returns?

Yes, we accept returns.
All change-of-heart returns incur a shipping cost, which is the responsibility of the customer. In the case of an exchange, an additional delivery charge will be required.

Objects must be returned in original and unused condition, with the original manufacturer’s packaging. Please ensure that items are well packed. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all return shipping costs are the responsibility of the customer.

Will there be duty and customs charges?

TOSCO Studio is not responsible for any customs duties or taxes that may be applied in the country of destination.

What if my order arrives damaged?

We take great care in packaging our pieces, but in rare cases, damage can occur during transit. If your order arrives damaged, incorrect, or missing any items, please contact us immediately.

To initiate a claim, email hello@toscostudio.com within 24 hours of delivery with:

• Photos of the damaged piece

• Images of the packaging (inside and outside)

• If applicable, a photo of the shock sensor on the crate

We must file damage claims within 7 days of delivery, so it’s essential to report any issues promptly. Please keep all packaging and the item as received until the claim is processed.

Each case will be reviewed individually, and we will determine the best course of action for a replacement or resolution.

Care & Maintenance

How do I clean my piece?

We recommend using neutral soap and warm water with a soft cloth. Avoid harsh chemicals or abrasive materials.

Can I place hot items directly on the surface?

While our pieces are heat-resistant up to 80°C, we advise using coasters or trivets to maintain the finish.

Can I drill into a TOSCO Studio piece?

No, our products should never be drilled. If fixing is required, it must be done using adhesive or mounting techniques. If drilling is necessary, it should be done exclusively with a diamond drill by a professional.

Will my piece change over time?

Yes. Concrete develops a natural patina, including subtle variations in texture and tone. This is part of its beauty, but proper care can slow this process.